Cancellation and Refund Policies
1. RETURN CONDITIONS
1.1. Returns are not accepted for personalized products (custom measurements or custom designs).
3.1. The return or cancellation request must be submitted in writing by the BUYER to the SELLER. Written notification methods:
4.1. There is no right of withdrawal for personalized products.
6. PAYMENT METHODS FOR RETURNS AND CANCELLATIONS
If payment was made by credit card, the refund amount will be credited back to the credit card. The bank processing time is approximately 2–3 weeks.
If payment was made by bank transfer/EFT, the amount will be refunded to the bank account specified by the BUYER within 14 days.
1.1. Returns are not accepted for personalized products (custom measurements or custom designs).
1.2. There is a right to return or exchange for damaged or missing products. In this case, the shipping fee will be covered by the seller.
1.3. The product to be returned must have its invoice, box, packaging, and any standard accessories complete.
1.4. The product returned under the right of withdrawal must be unused and its packaging unopened.
2. CANCELLATION CONDITIONS
2.1. The order can be cancelled by the BUYER before the production process starts.
2.2. Once production has started, cancellation is not possible for personalized products.
2.3. For standard product orders, cancellation requests must be made before the product is shipped.
3. RETURN / CANCELLATION PROCESS
3.1. The return or cancellation request must be submitted in writing by the BUYER to the SELLER. Written notification methods:
Fax or message (Instagram/WhatsApp)
3.2. After the return or cancellation request reaches the SELLER:
Free reshipment is made for damaged/missing products or the product price is refunded.
In case of standard product cancellation, the payment is refunded to the BUYER's account within 14 days.
3.3. During the return/shipping, the product should not be damaged and must be shipped together with its invoice.
4. RIGHT OF WITHDRAWAL
4.1. There is no right of withdrawal for personalized products.
4.2. For standard products, the right of withdrawal can be exercised within 14 days from the delivery date of the product.
4.3. While exercising the right of withdrawal, the product must be unused, the packaging unopened, and accompanied by its invoice.
4.4. In the case of exercising the right of withdrawal, the shipping fee will be covered by the SELLER.
5. LIMITATIONS OF RETURN / CANCELLATION RIGHTS
Return or cancellation requests are not valid in cases arising from the BUYER's fault (improper use or damage to the product).
If the value of the returned product decreases, the BUYER is obliged to compensate the SELLER proportionally to the loss.
If the value of the returned product decreases, the BUYER is obliged to compensate the SELLER proportionally to the loss.
6. PAYMENT METHODS FOR RETURNS AND CANCELLATIONS
If payment was made by credit card, the refund amount will be credited back to the credit card. The bank processing time is approximately 2–3 weeks.
If payment was made by bank transfer/EFT, the amount will be refunded to the bank account specified by the BUYER within 14 days.